TRVLR Privacy Policy
Our Commitment
This Privacy Policy sets out the TRVLR, trading as Ocean Escapes Limited, in respect of personal information which you may provide to TRVLR. Your personal information is information provided to us where your identity can be reasonably determined.
TRVLR recognises that your privacy is very important to you, and we are committed to promoting confidence in the way your personal information is handled by us. By providing your personal information, you agree and consent to the collection, use, disclosure, storage, and holding of your personal information in accordance with this privacy policy.
You are encouraged to check this privacy policy periodically, as we may from time to time make alterations, which will come into effect from the time of posting of an amended Privacy Policy on the Website. TRVLR will adhere to the New Zealand Privacy ACT 1993 and GDPR regulations for customers based in the European Union.
Information You Give Us
We collect your personal information when you provide it to become a member of TRVLR to facilitate an online purchase and complete your booking. You may also choose to provide us with additional information to enable us to improve and expand our service to you, such as special requirements for flights. This additional information is only collected and/or used as necessary to provide you with specific additional travel arrangements, such as special meals.
We collect your email address when you request to be added to our mailing list or when you have purchased to receive updated information about products and specials. You can unsubscribe at any time. In order to enter you into our mailing list, we do not require you to provide any information to us apart from an email address.
Disclosing Your Personal Information
Your personal information will only be used or disclosed as is necessary to provide you with the goods and services available through the website offered by us or the organisations identified there, for administrative purposes (including fraud and security checks), and to assist us in improving our website and services, and to provide you with information and offers relevant to our services. You may opt-out of receiving any such offers at any time by submitting a request through our feedback form or through the methods described in any e-mails we may send you.
Your personal information is securely accessed by staff in our Customer Service Centres in New Zealand.
We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to TRVLR’s and consent to the disclosure of your personal information for that purpose.
Where you send us an email, use our feedback form, or enter into interactive chat with us in the purchase of flights, we may record this information to improve our service and assist you with any requests. This information will not be disclosed to any third party, except as required to provide you with the products and services you request.
Wherever it is lawful and practicable, TRVLR will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you.
TRVLR will not, without your prior consent, disclose personal information for any purpose other than those purposes described in this Privacy Policy to which you have already consented. We may disclose your personal information where required or authorised by law to do so.
Cookies
When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent, and type of browser. We may record visitor activity such as mouse clicks, mouse movement, and other user experience-based metrics.
We use Cookies to identify your browser so that next time you visit our website we remember your login details. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser.
We use Google Analytics features based on Display Advertising (Remarketing and Google Analytics Demographics and Interest Reporting). These features use first-party and third- party cookies to inform, optimise, and serve ads based on your past visits to our site.
This allows us to report on demographics for understanding our site’s audience and display ads that relate to products and services you have viewed on our site as you browse third-party sites on the Google Display Network using Remarketing.
If you would like to opt-out of customised Google Display Network ads and Google Analytics for Display Advertising, you can use Ad Settings.
Persistent cookies may be used to identify you when using TRVLR websites or make use of our services, to personalise the advertising that you see when you make future visits to that site or other sites.
This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.
If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used.
Storage and Security of Personal Information
TRVLR ensures your credit card information is transmitted in a PCI compliant manner, over secure lines using MINT Payments, TravelPay, and BNZ Bank (New Zealand) Ltd merchant services. TRVLR uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication, and message integrity and prevents eavesdropping, tampering, or message forgery by encrypting data.
TRVLR takes all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification, and disclosure. This includes the use of access control via unique user passwords.
TRVLR will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party or through any unauthorised access.
You can also help us keep your personal information secure by ensuring that any password you use on our website is kept strictly confidential, and by logging off when you have finished using a shared computer.
Trans-Border Data Flows and Third-Party Websites
Where it is required to provide a good or service which you have purchased, we will disclose your personal information to third parties which may be overseas. You accept that these third parties may not have in place equivalent privacy policies or be subject to equivalent privacy laws as TRVLR.
This website contains several links to other websites, including the websites of our commercial partners. If you use those links to access those websites, be sure to check their Privacy Policy as we are not responsible for privacy policies or practices of other websites.
Accessing, Changing, and Deleting Your Personal Information
Your personal information that TRVLR holds is accessible by TRVLR and you with your password or to any other person to whom you disclose your password. You may make changes to your personal information, if you wish, at any time. TRVLR relies on the information you provide us and may collect personal information about you from other sources if required to complete your transaction.
TRVLR will retain your information to allow you to make future purchases from the Website until you request that we delete it from our database. To request that your personal information be removed from our database, please send your request to us via email by clicking here. If this occurs, we will no longer be able to provide you with goods or services or customer support.
Complaints Resolution
TRVLR is committed to providing customers with a fair and responsible system for handling customer complaints.
If at any time you have any complaints in relation to privacy or the operation of the Website, please contact us as per details at the bottom of this page so that we may resolve them.
Further Information on Privacy
Further information may be obtained on privacy issues in New Zealand by visiting the New Zealand Privacy Commissioner’s website at http://www.privacy.org.nz/.
Last updated 10th April 2024
Ocean Escapes Contact Details:
OCEAN ESCAPES LIMITED
PO Box 81, Ruakaka, Northland 0151
Consumer Line: 0800 487 549
info@oceanescapes.co.nz
Attention: Privacy Officer
